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Frequently Asked Questions

Why do I need to create an Account?

To expedite your shopping experience and process and to save your order history for the future enabling you to quickly reorder products, we request all customers to create an account. Consider an Account as you key to shopping at EssentialArtproducts.com. Creating an account is Free and benefits of having your account include viewing your purchase history, tracking status of orders and you may even update your billing or shipping information within your account. This in return saves you the hassle of having to retype your ship to and billing information all over again every time you place an order with EssentialArtProduct.com. Creating an account is automatically completed during your first order.

Can I check on the status of my online order?

You can check your order status by log in into your account on EssentialArtProduct.com. If you have not received your order shipment after 10-14 business days, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..  We want you to be totally satisfied, so please let us know right away if there are any problems/discrepancies with your order.

Will I be notified when my order is received?

Once you have finished checking out, you will receive an email confirmation that your order has been received and has been forwarded to our warehouse for packaging. You will receive a follow-up email once the order is packed and ready to leave our warehouse.

How do I know if what I am ordering will be in stock?

If an item is shown on our site as “In stock,” you may rest assured that it is indeed in stock. If you are ordering a particular item in bulk, it would be prudent to call and ask a customer service representative about the in stock availability of that particular item.

What if I want to order something that is listed as “out of stock?”?

Please contact our customer service department or sales representatives for information about items that are temporarily or permanently out of stock.

Are there any charges beside the cost of the product(s) and shipping/handling?

Residents of certain states may be charged sales tax. If you choose to use expedited shipping services you will be charged an additional fee as well. For detailed information, please review our Shipping Policy. Are there purchase/item minimums? While there are no minimum purchases, some items on our site do require a minimum quantity.

How do I pay for my purchase(s)?

Paypal accounts, MasterCard, Visa, American Express, and Discover cards are all valid payment options.

How will you ship my order?

UPS handles most of our shipments, however, some smaller shipments and customers with APO, HI, AK, and PR addresses may receive shipments by Parcel Post. For most orders, you have the option of UPS or USPS shipping services.

What if I need to return/exchange an item?

Please review our Return Policy for information regarding returning items for any reason.

Is my order and credit card information completely safe and secure?

Yes! Absolutely. EssentialArtProduct.com uses state of the art monitoring systems and the highest level of SSL data encryption technology to ensure and protect your credit card and other personal information.

Do you have a Printed Catalog?

We strive to make certain that our website is as accurate as possible. Currently our website is the only catalog available, we do not have offer a printed catalog at the present time. 

Do you charge sales tax?

Sales tax is only charged in the vendors' state of business, in this case TX.

Do you offer any Educational Discounts for primary and secondary school art supplies?

Yes! we do offer education and secondary school discounts. These discounts are show within the product page under the link "What's this?". Simply move your mouse over the link to view the discounts available.

Do you ship internationally?

Yes! we do ship internationally. International shipping charges are calculated automatically. Should you have any specific questions regarding international shipping, we encourage you to review our you may also email or call us at 866-205-6829 with your specific shipping questions.

I cannot access my online account? How can I gain access?

We offer a very simple and easy to use password recovery process to help you again access to your account with EssentialArtProducts.com. Simply enter your email address in the “FORGOT YOUR PASSWORD” section and we will email you the user name and password associated with your account.

Canadian Customers?

All prices are listed in American dollars. Your order will be processed in American dollars, and converted into US funds by your credit card company on the day of the transaction. To find out the current exchange rate for US dollars and Canadian dollars, please click here.

What if I find errors on the site?

We strive to make sure that our site is as error-free as possible. However, with a site this in-depth, errors do occur occasionally. Please contact us if you notice an error. Essential Art Products hereby waives all liability for errors.

I have questions which are not listed in this FAQ? Where can I find the answer?

We realize it is virtually impossible to list every possible question we are asked often by our customers. Hence if you find you specific questions are not answered in this FAQ, we request you to kindly email us.  Our friendly staff will be happy to assist you.

Parent Category: FAQs

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